Metropolitan Hospitality Management is focused on delivering fun and memorable guest experiences through disciplined management of our hotels and restaurants.
We offer full-service hospitality management for both hotels and restaurants. Our company retains extensive experience in hospitality and property management, with a long history of successful real estate development on Vancouver Island. We are driven by our core values of integrity, quality, responsiveness and innovation. We pride ourselves on ensuring profitable, efficient and sustainable hospitality experiences for guests, staff and ownership.
Hotel or restaurant owners can take comfort in knowing their property is managed by a team of professionals bringing together more than 125 years of management experience. We take the responsibility for the operating success of your business seriously and are committed to strong governance. We operate on the foundations of transparency, integrity and principled ethics. We concentrate on fostering key metrics that deliver revenue growth, asset security and employee satisfaction toward ensuring a positive and desirable guest experience.
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We are well-recognized for our award-winning developments and customer service, having overseen more than $300 million in capital projects, currently controlling $175 million in assets, and managing each project with an aim to improve customer and staff experience.
Len’s professional development includes extensive retail, residential and commercial development experience, in the project development and management of hotels, restaurants, senior’s housing and commercial and residential construction on Vancouver Island. Since 1983, he has managed both residential and commercial rental properties with a portfolio of over 500 units. He is a past President of West Shore Chamber of Commerce. Len also lends himself to several community and industry organizations.
Patti brings over 25 years’ experience as an Executive Hospitality Consultant, whose prime focus has been in operations and sales management. As a successful negotiator of major contracts; her proven ability to customize one-on-one training programs; along with her detailed sales and marketing plans, Patti has shown continuous success in generating improved revenue, satisfaction scores and employee engagement. Working alongside Len and his teams, Patti has proven herself as an invaluable asset and has helped create many opportunities to grow and develop the business.
Stephen is an experienced and a skilled general manager with expertise in hotel management, beverage operations, vendor relations, profit and loss management and guest operations. He has a proven background in improving operational turnaround. Well recognized as an efficient leader and team player, he generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.
Phil has worked in project financing and commercial lending for over 17 years. He has been involved in numerous residential, commercial, and mixed-use development real estate transactions throughout his career. Phil has an extensive background in analyzing and evaluating business plans to determine key risk and success factors. His immense experience in negotiating complex contractual arrangements enables him to focus on mutually beneficial outcomes for everyone involved. As an effective communicator, he is able to speak plainly through complex issues while drawing conclusions or framing problems in a succinct and articulate manner. A natural team leader, Phil has a demonstrated ability to motivate and lead small teams to higher performance levels. His mission is to provide the right tools and training that can raise the overall effectiveness of any organization.
Tom filled several administrative roles within MHM before coming on as the senior accountant. He has a BBA in accounting from Camosun College and is currently working towards his CPA designation. His role within the team is pivotal as he is responsible for producing and maintaining accurate and timely financial statements, budgets, project costs accounting and operating reports for the hotels and restaurants within our portfolio. With an eye for detail, Tom works collaboratively as the financial manager with the operating management team.